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SoleMate will make an exchange on all unused / unworn goods returned within 30 days from the date specified on the invoice on which your goods appears.
Credit Card Customers
The credit card used on the original order will be charged for the difference in the price of the style chosen.
Corporate Purchase Account Members
Will be invoiced for the difference in the price of the style chosen.
SoleMate will issue a refund on all unused / unworn footwear returned within 30 days from date specified on the invoice on which your footwear appears. (See our Satisfaction Guarantee)
SoleMate will issue a refund on all footwear returned within 90 days should there be a manufacturing defect (please see our 90 day Guarantee On Quality/Workmanship)
Credit Card Customers please note:
Once the refund is issued by SoleMate it may not immediately be reflected on your Credit Card Statement. Please call your Credit Card Company for refund verification. (Sometimes your Credit Card Company will not show the refund until 2 billing cycles later, this does not necessarily mean that the refund has not been issued.)