Footwear

Australian Returns:
Please contact us on 1800 100 109 and we will advise you what to do.

New Zealand Returns:
You will need a copy of our Return/Exchange form. If you do not have one please click here to download a copy. (PDF format).

• Return the shoes in the shoe box together with the completed Return/Exchange Form and place inside a plastic bag or protective wrap.
• Cut out the SoleMate return address label and tape to the outside of the package.
  
• Make sure the senders addresss and phone number is on the return label.
• Please do not return the box without packaging or the Return/Exchange Form.
  
• Packages must be returned freight prepaid. We cannot accept freight forward deliveries.
  
• We recommend the use of an insured parcel service.
  
• All returns will be refunded to your original purchase credit card or chargeable account.

All other items

• Pack and seal your return securely (in the original package if possible). Include a copy of your invoice or packing slip so that we can identify you.
• Packages must be returned freight prepaid. We cannot accept freight forward deliveries.
  
• We recommend the use of an insured parcel service.
• All returns will be refunded to your original purchase credit card or chargeable account.

Please return your items to the following address:

For Australian returns please contact us on 1800 100 109 and we will advise you what to do.

For a New Zealand return address label please click here to download a copy. (PDF format)