Footwear
Australian Returns:
Please contact us on 1800 100 109 and we will advise you what to do.
New Zealand Returns:
You will need a copy of our Return/Exchange form. If you do not have one please click here to download a copy. (PDF format).
- Return
the shoes in the shoe box together with the completed Return/Exchange
Form and place inside a plastic bag or protective wrap.
- Cut
out the SoleMate return address label and tape to the outside of the
package.
- Make sure the senders addresss and phone number is on the
return label.
- Please do not return the box without packaging
or the Return/Exchange Form.
- Packages must be returned freight
prepaid. We cannot accept freight forward deliveries.
- We recommend the
use of an insured parcel service.
- All returns will be refunded to your original purchase credit card or chargeable account.
All other items
- Pack and seal your return securely (in the original package if possible). Include a copy of your invoice or packing slip so that we can identify you.
- Packages must be returned freight prepaid. We cannot accept freight forward deliveries.
- We recommend the use of an insured parcel service.
- All returns will be refunded to your original purchase credit card or chargeable account.
Please return your items to the following address:
For Australian returns please contact us on 1800 100 109 and we will advise you what to do.
For a New Zealand return address label please click here to download a copy. (PDF format)