How and Where to Return an Item

Footwear

Australian Returns:
Please contact us on 1800 100 109 and we will advise you what to do.

New Zealand Returns:
You will need a copy of our Return/Exchange form. If you do not have one please click here to download a copy. (PDF format).

Return the shoes in the shoe box together with the completed Return/Exchange Form and place inside a plastic bag or protective wrap.
Cut out the SoleMate return address label and tape to the outside of the package.
Make sure the senders addresss and phone number is on the return label.
Please do not return the box without packaging or the Return/Exchange Form.
Packages must be returned freight prepaid. We cannot accept freight forward deliveries.
We recommend the use of an insured parcel service.
All returns will be refunded to your original purchase credit card or chargeable account.

Pack and seal your return securely (in the original package if possible). Include a copy of your invoice or packing slip so that we can identify you.
Packages must be returned freight prepaid. We cannot accept freight forward deliveries.
We recommend the use of an insured parcel service.
All returns will be refunded to your original purchase credit card or chargeable account.

Please return your items to the following address:

For Australian returns please contact us on 1800 100 109 and we will advise you what to do.

For a New Zealand return address label please click here to download a copy. (PDF format)